Every booking made with your email address shows up in My Trips at /account — hotels, flights and car rentals side by side. What you can do from there depends on the type of booking: hotels and flights are cancelled in My Trips, while car rentals are changed and cancelled on the Manage booking page.
Signing in takes seconds
There's no password. Enter your booking email on the login page, click the secure link we send you, and you land straight in My Trips with everything in one place.
Hotels and flights: view and cancel in My Trips
Each booking card carries the trip, the dates, your booking reference and what you paid. Flights and hotels have a Cancel booking option right on the card — tap it once and it shows the rate policy and what it means for your refund, tap it again to confirm. Flights also have a Manage button that opens the full booking. Nothing is cancelled until you confirm the second step.
Car rentals: view in My Trips, change or cancel at /manage
Car rentals appear in My Trips under Car rentals, with the car, your booking reference and the pick-up date — but there is no cancel button on them, and there is no way to amend them there. The rental is held in our car partner's system, so every change and cancellation happens on the Manage booking page at dubairentals.com/manage.
- Open dubairentals.com/manage on the Cars tab — the Manage booking button next to a saved rental takes you straight there.
- Enter your booking reference — two letters followed by nine digits, like AE921449070 — and the email you booked with.
- Change or cancel the rental there, then keep the confirmation email it sends you.
You do not need an account for this: the reference and email are enough on their own. Rentals booked while signed in save to My Trips automatically; if you booked signed out, add the rental with the short form at the bottom of the car rentals list so it is there next time. The details are in changing a car rental and cancelling a car rental.
Support tickets work for every booking
Hotel and flight cards carry Get help, Request change and Cancel request links that open a ticket already tied to that booking reference — the fastest route to a person, because we see the booking the moment the ticket arrives. You can start a ticket for any booking, car rentals included, at /account/support/new. For a car rental, though, /manage is quicker than a ticket when you simply want to change dates or cancel.
Can't see a booking you know you made?
Bookings are tied to the email address used at checkout. If you booked with a work address and signed in with a personal one (or vice versa), the booking won't appear — sign in again with the exact address from your confirmation email. Past trips stay in your account too, which is handy when you need an old receipt. A car rental booked without signing in never attaches by itself; add it with its reference, or just go straight to /manage.
More sign-in and billing answers live in payments & account help.