Serenity Hotel Boutique by Alsol
★★★★ · Avenida 10 con Avenida 40, Playa del Carmen, QROO, 77720 ·
+73 photosAbout this hotel
Recreational Amenities and Rooftop Terrace
Indulge in the outdoor pool or unwind on the rooftop terrace for stunning views.
Dining Options and Bar/Lounge
Enjoy a delicious meal at the restaurant or opt for room service. Sip on your favorite drink at the bar/lounge or poolside bar.
Convenience and Comfort
Benefit from services such as dry cleaning, concierge, and 24-hour front desk. The hotel also offers a complimentary English breakfast and modern amenities like iPod docking stations and LCD TVs in air-conditioned rooms.
Welcome to Serenity Hotel Boutique, where relaxation and luxury meet seamlessly. Book your stay today to experience the epitome of comfort and convenience.
What guests say
Guest rated 0.0/10 · summarised by AI from 107 reviews👍 Great location👍 Comfortable stay
- ⚠️ Poor customer service
- ⚠️ Construction noise
Policies & good to know
No childrenPets allowed
Children & extra beds
- Children and extra beds: No rollaway/extra beds available
- Children and extra beds: No cribs (infant beds) available
Pets
- Pets: Service animals are exempt from fees/restrictions
- Pets: Pet max weight (per pet) in lb is 33
- Pets: Pets cannot be left unattended
- Pets: Pets allowed
- Pets: Pet max weight (per pet) in kg is 15
- Pets: Maximum number of pets per room 1
- Pets: Only dogs are allowed
- Pets: Service animals are allowed
Health, safety & sustainability
- General: Gap period enforced between guest stays - 72 hours
- Check-in & Check-out: Contactless check-out is available
- General: Cashless transactions are available
- Guest type: LGBTQ friendly
- General: Professional property host/manager
Amenities (21)
Pool & wellness
- ✓Pool umbrellas
- ✓Pool sun loungers
Food & drink
- ✓Breakfast available (surcharge)
- ✓Snack bar/deli
- ✓Wheelchair-accessible on-site restaurant
Parking & transport
- ✓Self parking (surcharge)
- ✓Airport transportation - drop-off (surcharge)
- ✓Accessible airport shuttle
- ✓No accessible airport shuttle
Beach & outdoors
- ✓Rooftop terrace
- ✓Terrace
Services
- ✓Safe-deposit box at front desk
- ✓Tours/ticket assistance
- ✓24-hour front desk
- ✓Luggage storage
- ✓Concierge service
Accessibility
- ✓Wheelchair-accessible public washroom
Comfort
- ✓Elevator
More
- ✓Multilingual staff
- ✓Mosquito nets
- ✓Designated smoking area
Location
Avenida 10 con Avenida 40, Playa del Carmen, QROO, 77720
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Your stay
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Check-in from 03:00 PM
Check-out by 12:00 PM
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Good to know
- This property offers transfers from the airport (surcharges may apply).
- Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation.
- The front desk is open daily from 7:00 AM - 11:00 PM.
- To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation.
- If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation.
- Guests must contact the property in advance for check-in instructions.
- The front desk is staffed during limited hours.