ILLUSION XPRESS Downtown Playa
+31 photosAbout this hotel
Luxurious Accommodation
"Downtown, Attraction Deluxe by BFH" is a 4-star hotel in Playa del Carmen, offering modern and comfortable non-smoking rooms with top-notch amenities. Each unit is equipped with air conditioning, a flat-screen TV, and a private bathroom.
Convenient Location
Situated just a short distance from Playa del Carmen Beach and major transportation hubs, this hotel is the perfect base for exploring the city. Guests can easily access the city center, nearby beaches, and popular attractions such as Church of Guadalupe and Xel Ha.
Exceptional Services
Enjoy the outdoor swimming pool, free WiFi, and concierge services provided by the attentive staff who are available 24/7. Whether you need assistance or recommendations, the multilingual team is dedicated to ensuring a memorable stay.
Experience the best of Playa del Carmen at "Downtown", Attraction Deluxe by BFH. Book your stay now!
What guests say
Very good 7.6/10 · summarised by AI from 491 reviews- ⚠️ Cleanliness issues
- ⚠️ Poor food quality
Policies & good to know
Children & extra beds
- Children and extra bed policy: Children of any age are allowed. Children up to and including 4 years old stay for free when using an existing bed. You haven't added any cots. You haven't added any extra beds.
Pets
- Pets: Pets are not allowed.
Other
- Parking: No parking available.
- Internet: WiFi is available in the hotel rooms and is free of charge.
Amenities (62)
Internet
- ✓Free wired internet
- ✓Internet access
Pool & wellness
- ✓Pool sun loungers
- ✓Exercise/lap pool
- ✓Swimming pool
Food & drink
- ✓Snack bar/deli
- ✓Coffee Shop on site
- ✓Physical distancing in dining areas
- ✓Screens / Barriers between staff and guests for safety
Parking & transport
- ✓Airport transportation - pickup (surcharge)
- ✓Airport transportation - drop-off (surcharge)
- ✓Accessible shuttle
- ✓No accessible shuttle
- ✓Accessible train station shuttle
- ✓No accessible train station shuttle
- ✓Car hire
- ✓Shuttle service (additional charge)
Beach & outdoors
- ✓Rooftop garden
- ✓Terrace
- ✓Outdoor furniture
Family
- ✓Family rooms
Services
- ✓Front desk (limited hours)
- ✓Housekeeping on request
- ✓Luggage storage
- ✓Tour desk
- ✓Currency exchange
- ✓Concierge service
- ✓Grocery deliveries
Safety & security
- ✓Safety deposit box
- ✓Staff adhere to local safety protocols
- ✓Fire extinguishers
- ✓First aid kit available
- ✓Smoke alarms
- ✓CCTV outside property
- ✓24-hour security
- ✓Security alarm
Comfort
- ✓Television in common areas
- ✓Air conditioning
- ✓Non-smoking throughout
More
- ✓Reception hall
- ✓Swimming nearby
- ✓Packed lunches
- ✓Solarium
- ✓Public Bath
- ✓Guest rooms disinfected between stays
- ✓Cleaning standards that are effective against Coronavirus
- ✓Physical distancing rules followed
- ✓Hand sanitizer in guest room and key areas
- ✓Cashless payment available
- ✓Sanitized tableware & silverware
- ✓Contactless check-in/check-out
- ✓Guests can opt-out any cleaning services during stay
- ✓Shared stationery like menus, pens are removed
- ✓Guest room sealed after cleaning
- ✓Property cleaned by professional cleaning companies
- ✓Food delivered to guest room
- ✓Process in place to check health of guests
- ✓Access to health care professionals
- ✓Face masks for guests available
- ✓Delivered food - securely covered
- ✓Thermometers for guests provided by property
- ✓Key card access
Location
Calle 6 norte #165-0 entre 15 y 20 ave., Playa del Carmen