Hotel de la Cité Carcassonne - MGallery Collection
★★★★★ · Place Auguste Pierre Pont, Carcassonne, Aude, 11000 ·
+73 photosAbout this hotel
Indulge at the Luxury Spa
Relax at the full-service spa where massages, body treatments, and facials await to pamper you.
Recreational Paradise
Enjoy an attached winery, steam room, and a seasonal outdoor pool for ultimate relaxation and leisure activities.
Fine Dining and Amenities
Experience French cuisine at La Barbacane 1 étoile, enjoy 24-hour room service, and unwind at the bar/lounge. Plus, benefit from complimentary Wi-Fi, concierge services, and babysitting.
Immerse yourself in luxury at Hotel de la Cite Carcassonne - MGallery Collection, steps away from historic attractions. Book now for an unforgettable experience!
What guests say
Guest rated 0.0/10 · summarised by AI from 133 reviews👍 Beautiful location👍 Friendly staff
- ⚠️ Cleanliness issues
- ⚠️ Service delays
Policies & good to know
No childrenPets allowed
Pets
- Pets: Service animals are exempt from fees/restrictions
- Pets: Pets allowed
- Pets: Service animals are allowed
Health, safety & sustainability
- Sustainability Certifications: Property confirms they are implementing guest safety measures
- Check-in & Check-out: Contactless check-out is available
- General: Guests are provided with free hand sanitizer
- General: Cashless transactions are available
- General: Masks are available to guests
- Sustainability Certifications: Property follows a brand or regulatory agency's sanitization guidelines ALLSAFE (Accor Hotels)
- General: Bed sheets and towels are washed at a temperature of at least 60°C/140°F
- General: Staff wears personal protective equipment
- General: Food service has been amended for enhanced safety
- General: Property follows sanitization practices of Bureau Veritas (3rd party expert - Global)
- General: Property is cleaned with disinfectant
- General: Social distancing measures are in place
- General: Professional property host/manager
- General: Protective clothing is available to guests
- Sustainability Certifications: Property confirms they are implementing enhanced cleaning measures
- General: Commonly-touched surfaces are cleaned with disinfectant
- Health & Safety: Property does not require health documentation at check-in
Other
- Covid: Property does not offer onsite COVID-19 testing
Amenities (80)
Internet
- ✓Free WiFi
Pool & wellness
- ✓Full-service spa
- ✓Pool umbrellas
- ✓Turkish bath/Hammam
- ✓Parking (limited spaces)
- ✓Pool sun loungers
- ✓Swimming pool
- ✓Outdoor pool - seasonal
- ✓Steam room
Fitness & activities
- ✓Golfing nearby
- ✓Snorkeling nearby
Food & drink
- ✓Breakfast available (surcharge)
- ✓Snack bar/deli
- ✓Wheelchair-accessible on-site restaurant
- ✓Vegetarian breakfast available
Parking & transport
- ✓Wheelchair accessible parking
- ✓Electric car charging station
- ✓Wheelchair-accessible van parking
Beach & outdoors
- ✓Vegetable garden
- ✓Terrace
- ✓Garden
Services
- ✓Safe-deposit box at front desk
- ✓Porter/bellhop
- ✓Tours/ticket assistance
- ✓Housekeeping on request
- ✓24-hour front desk
- ✓Luggage storage
- ✓Concierge service
Business
- ✓Meeting rooms
- ✓Conference center
- ✓Banquet hall
Accessibility
- ✓Wheelchair-accessible public washroom
Comfort
- ✓Elevator
More
- ✓ATM/banking
- ✓Gift shops or newsstand
- ✓Shopping on site
- ✓Hiking/biking trails nearby
- ✓Kayaking nearby
- ✓Scooter/moped rentals nearby
- ✓Library
- ✓Rafting nearby
- ✓Multilingual staff
- ✓Mountain biking nearby
- ✓Wedding services
- ✓Winery attached
- ✓Boat tours nearby
- ✓Water dispenser
- ✓Eco-friendly cleaning products provided
- ✓Eco-friendly toiletries
- ✓LED light bulbs
- ✓Recycling
- ✓Food and water bowls
- ✓Change of towels (on request)
- ✓Change of bed sheets (on request)
- ✓Stair-free path to entrance
- ✓Locally-owned & organized tours & activities
- ✓Showcase for local artists
- ✓Guest education on local ecosystems and culture
- ✓Energy-saving switches
- ✓At least 80% of all lighting comes from LEDs
- ✓Vegan menu options available
- ✓Vegetarian menu options available
- ✓No single-use plastic soda bottles
- ✓No single-use plastic stirrers
- ✓Biodegradable/compostable stirrers
- ✓No single-use plastic straws
- ✓No single-use plastic water bottles
- ✓Reusable cups only
- ✓Reusable tableware only
- ✓Water-efficient showers only
- ✓Designated smoking area
Location
Place Auguste Pierre Pont, Carcassonne, Aude, 11000
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Check-in from 04:00 PM
Check-out by 12:00 PM
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Good to know
- To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation.
- If you are planning to arrive after 8 PM please contact the property in advance using the information on the booking confirmation.
- Guests must contact the property in advance for check-in instructions.
- Front desk staff will greet guests on arrival at the property.