Hard Rock Hotel Riviera Maya - Heaven Adults Only - All Inclusive
+73 photosAbout this hotel
Luxurious Adult-Only Haven
Exquisite Dining and Entertainment
Indulge in a culinary journey at our 4 fine restaurants offering diverse cuisines and enjoy handcrafted cocktails at the stylish bars. Dance the night away at the nightclub with a grotto pool and hot tubs, creating an unforgettable experience.
Revitalizing Spa Experiences
Unwind at the fully equipped Rock Spa with innovative massages using 'Rhythm and Motion' techniques. Relax in the hot tubs in your modern guestroom, complete with premium amenities and personalized service for a truly rejuvenating stay.
Serene Beachfront Oasis
Experience bliss at the tranquil beach area and multiple outdoor pools, or lounge on sun terraces with breathtaking views. Book now and elevate your vacation at Hard Rock Hotel Riviera Maya- Heaven Section (Adults Only) All Inclusive.
What guests say
Fabulous 8.5/10 · summarised by AI from 834 reviews- ⚠️ Inconsistent concierge/help desk assistance
- ⚠️ Maintenance and room issues (outdated rooms, leaks, occasional sewage smell)
- ⚠️ Perception of poor value: overpriced shops and pay-per activities
Policies & good to know
Amenities (108)
Internet
- ✓WiFi available
- ✓Free WiFi
Pool & wellness
- ✓Swimming pool
- ✓Hot tub/Jacuzzi
- ✓Sauna
- ✓Massage services
- ✓Spa/wellness center
- ✓Outdoor pool
- ✓Pool with view
- ✓Pool bar
- ✓Infinity pool
Fitness & activities
- ✓Fitness facilities
- ✓Fitness center
- ✓Golf course
- ✓Tennis court
- ✓Games room
- ✓Snorkelling
- ✓Billiards
- ✓Yoga classes
- ✓Tennis equipment
- ✓Fitness classes
Food & drink
- ✓Restaurant
- ✓Room service
- ✓Bar
- ✓Breakfast in the room
- ✓Barber/beauty shop
- ✓Snack bar
- ✓Physical distancing in dining areas
- ✓Screens / Barriers between staff and guests for safety
- ✓Mobile app for room service
Parking & transport
- ✓Parking
- ✓Free Parking
- ✓Airport shuttle
- ✓Car hire
- ✓Valet parking
- ✓Private parking
- ✓Airport shuttle (additional charge)
- ✓Shuttle service (additional charge)
- ✓Airport drop off
- ✓Airport pick up
- ✓Shuttle service
Beach & outdoors
- ✓Garden
- ✓Sun terrace
- ✓Beachfront
- ✓Private beach area
- ✓Outdoor furniture
- ✓Sun loungers or beach chairs
- ✓Sun umbrellas
- ✓Beach
Family
- ✓Babysitting/child services
Services
- ✓24-hour front desk
- ✓Laundry
- ✓Luggage storage
- ✓Tour desk
- ✓Daily housekeeping
- ✓Laundry washed per local authority guidelines
Business
- ✓Business center
- ✓Fax/photocopying
- ✓Meeting/banquet facilities
Safety & security
- ✓Safety deposit box
- ✓Staff adhere to local safety protocols
- ✓Fire extinguishers
- ✓First aid kit available
- ✓Smoke alarms
- ✓CCTV outside property
- ✓CCTV in common areas
- ✓24-hour security
- ✓Security alarm
Comfort
- ✓Non-smoking rooms
- ✓Air conditioning
- ✓Heating
- ✓Lift / Elevator
- ✓Soundproof rooms
More
- ✓Facilities for disabled guests
- ✓Ironing service
- ✓Bowling
- ✓Chapel/shrine
- ✓Designated smoking area
- ✓Minimarket on site
- ✓Water park
- ✓ATM/cash machine on site
- ✓Evening entertainment
- ✓Adult only
- ✓Nightclub/DJ
- ✓Entertainment staff
- ✓Wine/champagne
- ✓Fruits
- ✓Pet bowls
- ✓Guest rooms disinfected between stays
- ✓Cleaning standards that are effective against Coronavirus
- ✓Physical distancing rules followed
- ✓Hand sanitizer in guest room and key areas
- ✓Cashless payment available
- ✓Sanitized tableware & silverware
- ✓Contactless check-in/check-out
- ✓Guests can opt-out any cleaning services during stay
- ✓Shared stationery like menus, pens are removed
- ✓Guest room sealed after cleaning
- ✓Food delivered to guest room
- ✓Process in place to check health of guests
- ✓Access to health care professionals
- ✓Face masks for guests available
- ✓Delivered food - securely covered
- ✓Key card access
- ✓Live music/performance
- ✓Themed dinner nights
- ✓Broadcast Live sport events
- ✓Bingo
Location
Km. 72 Carretera Cancun-Tulum, Puerto Aventuras